Effective Date: 01/01/26
Last Updated: 25/02/26
Welcome to The Design House Co. These Terms & Conditions (“T&Cs”) govern all services provided by The Design House Co through our website, social media platforms (including Facebook), and direct communication channels.
By placing an order, making a payment, or engaging our services, you agree to be bound by these Terms & Conditions.
The Design House Co provides graphic design services, including but not limited to:
Logo design
Branding and brand identity packages
Social media graphics
Print design (flyers, brochures, business cards, etc.)
Marketing materials
Digital content creation
We reserve the right to refuse any project that is deemed inappropriate, unlawful, offensive, or outside our scope of services.
Orders may be placed via:
Direct message (Facebook/Instagram)
Website contact form
Any other official communication channel listed by The Design House Co
An order is considered confirmed only once:
A written agreement (email/message confirmation) has been received, and
The required deposit or full payment has been made.
To begin your project, you must provide:
Full name and business name (if applicable)
Contact email and phone number
Detailed project brief
Preferred styles, colours, fonts (if any)
Required dimensions or formats
Deadline requirements
Any reference materials or inspiration
Failure to provide complete information may delay turnaround times.
Customers must provide:
Full legal name
Valid email address
Contact telephone number
Billing address (for invoicing purposes)
The Design House Co is not responsible for delays caused by incorrect contact information.
All quotes are valid for 14 days unless otherwise stated.
Pricing is based on the scope of work agreed upon at the time of quotation.
Any additional work outside the agreed scope will be charged separately.
Prices are subject to change without notice but will not affect confirmed and paid projects.
Custom quotes are provided based on project complexity, timeline, and deliverables.
A non-refundable deposit (see Section 8) is required to secure your booking.
The remaining balance must be paid before final files are delivered.
Payments are accepted via Bank Transfer.
No final files will be released until full payment has cleared.
A minimum 50% non-refundable deposit is required before work begins.
Deposits secure your place in our schedule.
Deposits are non-refundable under any circumstances unless The Design House Co cancels the project.
An invoice will be issued upon project confirmation.
Payment terms will be clearly stated on the invoice.
Late payments may result in project delays.
The Design House Co reserves the right to charge late payment fees where applicable.
All invoices must be paid in full before final design files are released.
Clients agree to:
Provide clear instructions and required materials
Respond to proofs and communications promptly
Ensure all provided content (text, images, logos) is legally owned or licensed
Proofread all content before approval
The Design House Co is not responsible for errors approved by the client.
Turnaround times vary depending on project scope and workload. Estimated timelines will be provided at booking.
Standard turnaround begins once deposit and full project information are received.
Timelines may extend if client feedback is delayed.
Revisions:
Each package includes a set number of revisions (specified in your quote).
Additional revisions will be charged at an hourly rate.
Major changes to the original brief may be treated as a new project.
Business Hours:
Monday - Friday: 6:00am - 8:00am & 17:30pm - 21:00pm
Saturday - 8:00am - 21:00pm
Sunday - 9:00 - 20:00
Messages received outside business hours will be responded to during the next working day.
All communication should remain professional and respectful. The Design House Co reserves the right to terminate services in cases of abusive or inappropriate behaviour.
Final files will be delivered digitally via one of the following options:
Secure download link
Delivery occurs only after full payment has been received.
The Design House Co is not responsible for delays caused by internet service providers, email filtering, or incorrect email addresses.
Deposits are non-refundable.
If a client cancels after work has commenced, no refund will be issued for completed work.
If cancellation occurs before work begins (but after deposit), the deposit remains non-refundable.
No refunds will be issued for completed and approved work.
Ownership of final approved designs transfers to the client only after full payment is received.
The Design House Co retains the right to:
Display completed work in portfolios and marketing materials
Share designs on social media unless otherwise agreed in writing
Editable source files remain the property of The Design House Co unless explicitly purchased.
All preliminary concepts remain the intellectual property of The Design House Co.
Clients may not use, reproduce, or distribute draft concepts that were not approved and paid for.
The Design House Co is not responsible for trademark checks unless explicitly requested.
It is the client’s responsibility to ensure their final design does not infringe on existing trademarks.
Unauthorized use, reproduction, or resale of designs is strictly prohibited.
If The Design House Co arranges printing through third-party suppliers:
We are not responsible for delays caused by the printer.
Colour variations may occur due to printing processes.
We are not liable for printing errors once artwork has been approved by the client.
All printing timelines are estimates provided by third-party suppliers.
The Design House Co will retain final project files for a limited period (6 months).
After this time, retrieval may not be possible or may incur a fee.
Clients are responsible for securely storing their final files.
The Design House Co shall not be liable for:
Loss of profits
Indirect or consequential damages
Business losses resulting from design use
Total liability shall not exceed the total amount paid for the service provided.
We are not liable for delays or failure to perform services due to circumstances beyond our control, including illness, natural disasters, technical failures, or other unforeseen events.
The Design House Co reserves the right to update these Terms & Conditions at any time. Updated versions will be published on our website.
The Design House Co
Email: Rubyisla147@gmail.com
Facebook: The Design House Co.